Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM card built directly into your device. Unlike traditional physical SIM cards, an eSIM allows you to activate a cellular plan without needing a physical card. It's convenient, secure, and perfect for travelers who need quick connectivity.

Question 2

Is my phone eSIM compatible?

Accepted Answer

To check if your phone supports eSIM, dial *#06# on your phone's keypad. If you see an EID (Embedded Identity Document) number displayed, your device is eSIM compatible. Most modern smartphones from iPhone XS onwards and recent Android devices support eSIM.

Question 3

How long does eSIM activation take?

Accepted Answer

Your eSIM activates within minutes after scanning the QR code you receive by email. The activation process is instant once you complete the setup in your phone's settings.

Question 4

Can I use eSIM with my physical SIM?

Accepted Answer

Yes! You can use both your eSIM and physical SIM simultaneously in dual-SIM mode. This allows you to keep your primary number active while using the eSIM for data when traveling.

Question 5

Are calls and SMS included?

Accepted Answer

Our plans are data-only and do not include traditional voice calls or SMS. However, you can use your data to make calls and send messages through internet-based apps like WhatsApp, Telegram, FaceTime, and Skype.

Question 6

Do I need WiFi to activate my eSIM?

Accepted Answer

Yes, you need an active WiFi connection to download and install the eSIM profile initially. Once installed, you won't need WiFi anymore and can use your eSIM data connection anywhere within coverage.

Question 7

What coverage do your eSIM plans have?

Accepted Answer

Our eSIM plans offer extensive coverage in over 155 countries worldwide with high-speed 4G/5G networks. We work with premium local carriers to ensure the best possible connection speeds and reliability.

Question 8

Can I use one eSIM in multiple countries?

Accepted Answer

Yes! We offer both single-country and multi-country regional plans. You can select plans that cover specific regions like Europe, Asia, or Americas, allowing you to travel across multiple countries with a single eSIM.

Question 9

Can I transfer my eSIM to another device?

Accepted Answer

No, each eSIM profile is securely linked to a specific device and cannot be transferred to another phone. If you get a new device, you'll need to purchase a new eSIM plan.

Question 10

What happens when I run out of data?

Accepted Answer

When your data runs out, your eSIM will stop providing internet access until you purchase a new plan. You can easily buy a new eSIM plan from our website at any time. Your physical SIM card will continue working normally.

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